Common documents for travel claims
- Claim Form
- Copy of itinerary
- Copies of passport or Visa as applicable
- Boarding pass
- Copy of the certificate of insurance
Trip cancellation / curtailment
- Medical report / death certificate
- Written advice from attending medical practitioner to cancel / curtail trip
- Original booking invoice
- Travel agent's confirmation of refund amount
- Original invoice/receipt for charges incurred in amending or purchasing additional air ticket (for trip curtailment)
Money & documents
- Copy of police report lodged at place of loss within 24 hours
- Receipts for replacement of passport
- Transportation/hotel bills incurred for replacement of document
Travel delay / flight misconnection
- Written confirmation from airlines on duration and reason(s) for delay
- Copy of itinerary supplied (if any)
- Air ticket and boarding pass
- Original receipts of hotel accommodation and restaurant meals or refreshments (if any)
Personal accident medical, dental and other expenses
- Medical report / certificate
- Original medical invoices / receipts
- Death certificate (if applicable)
- Motor accident report / police report (for road traffic accidents only)
Baggage & Personal Effects
- Copy of police report lodged at place of loss within 24 hours
- Copy of property irregularity report for losses in carrier's custody
- Documentation of carrier's settlement / rejection of claim for loss of property
- Receipts / warranty / photographs of damaged items
- Receipts / warranty cards of items lost / proof of purchase
Baggage delay
- Property irregularity report
- Air ticket and acknowledgement receipt of baggage received
Personal liability
- Do not admit any liability or make any offer, promise or payment without our prior consent
- Forward all correspondence / documents from third parties to us for our handling
