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Singapore Travel Insurance
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- CLAIMS -
WHAT TO DO IN THE EVENT OF A CLAIM?
PLEASE FURNISH US WITH THE FOLLOWING DOCUMENTS WITHIN 30 DAYS OF COMPLETION OF THE JOURNEY:
Common documents for travel claims
Claim Form
Copy of itinerary
Copies of passport or Visa as applicable
Boarding pass
Copy of the certificate of insurance
Trip cancellation / curtailment
Medical report / death certificate
Written advice from attending medical practitioner to cancel / curtail trip
Original booking invoice
Travel agent's confirmation of refund amount
Original invoice/receipt for charges incurred in amending or purchasing additional air ticket (for trip curtailment)
Money & documents
Copy of police report lodged at place of loss within 24 hours
Receipts for replacement of passport
Transportation/hotel bills incurred for replacement of document
Travel delay / flight misconnection
Written confirmation from airlines on duration and reason(s) for delay
Copy of itinerary supplied (if any)
Air ticket and boarding pass
Original receipts of hotel accommodation and restaurant meals or refreshments (if any)
Personal accident medical, dental and other expenses
Medical report / certificate
Original medical invoices / receipts
Death certificate (if applicable)
Motor accident report / police report (for road traffic accidents only)
Baggage & Personal Effects
Copy of police report lodged at place of loss within 24 hours
Copy of property irregularity report for losses in carrier's custody
Documentation of carrier's settlement / rejection of claim for loss of property
Receipts / warranty / photographs of damaged items
Receipts / warranty cards of items lost / proof of purchase
Baggage delay
Property irregularity report
Air ticket and acknowledgement receipt of baggage received
Personal liability
Do not admit any liability or make any offer, promise or payment without our prior consent
Forward all correspondence / documents from third parties to us for our handling
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